Video link. This is part of Sam Altman’s startup class at Stanford. This class is by Kevin Hale.

 

How to figure out product direction?

Look at support tickets. Figure out the underlining reason of why a customer requested this? Iterate as fast as possible to validate hypothesis.

 

How to handle discussions?

If difference in opinion cannot be resolved in 15 minutes, table the item until end of week. Usually the problems are resolved itself, by people sleeping on it.